📜 Refund & Returns Policy – Om Digital Lab

🧾 Overview

At Om Digital Lab, we believe that every digital product carries not just pixels and code—but emotion, intention, and transformation. From cinematic reels to transparent image bundles, branding assets to AI-enhanced edits, our offerings are crafted with care and delivered with precision. As a digital-first creative studio based in Sitamarhi, Bihar, we specialize in intangible goods that are delivered electronically across India and the world.

Because our products are non-physical, traditional return policies do not apply. However, we are deeply committed to customer satisfaction, ethical clarity, and transparent business practices. That’s why we offer a 10-day return window for eligible cases, ensuring that every purchase is backed by trust and care.

This policy outlines the conditions under which refunds may be granted, the process for requesting them, and the exceptions that apply. It reflects our values of fairness, responsiveness, and professionalism.

✅ Refund Eligibility

We understand that digital transactions can sometimes encounter technical hiccups or delivery mismatches. To ensure a smooth experience, refunds may be considered under the following circumstances:

1. Technical Issues

If the product is corrupted, inaccessible, or fails to download due to a verified technical error on our end, you are eligible for a refund. This includes broken download links, missing files, or compatibility issues that prevent access.

2. Incorrect Delivery

If the delivered product does not match the item purchased—such as receiving the wrong reel, ebook, plugin, or bundle—we will promptly correct the error or issue a refund.

3. Duplicate Purchase

If the same product is purchased more than once unintentionally (e.g., due to a payment glitch or double-click), we will refund the duplicate transaction.

4. Unusable Product

If a product is delivered but cannot be used due to a verified defect, missing license key, or incomplete access instructions, we will either replace it or refund the amount.

📅 10-Day Return Window

To maintain clarity and fairness, all refund requests must be submitted within 10 calendar days of the original purchase date. Requests made after this period may not be eligible unless exceptional circumstances apply.

📩 How to Request a Refund

To initiate a refund, please email us at:

• 📧 ujala@omdigitallab.in

• 📞 +91 8804231180

Include the following details:

• Your Order ID and payment proof

• A brief description of the issue

• Any screenshots or error messages (if applicable)

Our support team will respond within 3 business days and work to resolve the issue promptly. We may request additional information to verify the claim and ensure a fair resolution.

❌ Non-Refundable Items

Due to the nature of our business, certain items are non-refundable once delivered or accessed:

• Digital products that have been downloaded or accessed

• Customized edits or commissioned services

• Sale or promotional items

• Gift cards or vouchers

• Products delivered in full and without error

Refunds will not be granted for:

• Change of mind after purchase

• Incompatibility with third-party software or devices

• Failure to read product descriptions or usage instructions

• Personal dissatisfaction unrelated to product functionality

We encourage all customers to read product details carefully before purchasing and to reach out with any questions prior to checkout.

🔄 Exchanges

As our products are digital and delivered electronically, exchanges are not applicable. However, if a product was delivered incorrectly or is defective, we will promptly replace it at no additional cost.

This includes:

• Re-sending the correct file or version

• Providing updated access credentials

• Offering a substitute product of equal value (if agreed upon)

💳 Refund Processing

If your refund request is approved:

• The refund will be processed within 7 working days

• The amount will be credited to your original payment method

• You will receive a confirmation email once the refund is initiated

Please note:

• Refund timelines may vary depending on your bank or payment provider

• We do not offer cash refunds or alternate payment methods

🕒 Late or Missing Refunds

If you haven’t received your refund after the confirmation email:

1. Recheck your bank account or payment app

2. Contact your card issuer or bank for processing timelines

3. If unresolved, email us again at ujala@omdigitallab.in with your refund reference

We will assist you in tracking the refund and ensuring it reaches you.

🎁 Gifts

If the item was marked as a gift and delivered directly to you:

• You’ll receive a gift credit for the value of your return

• If the gift was sent to the giver first, the refund will be issued to them

Gift credits can be used for future purchases on OmDigitalLab.in and are valid for 6 months from the date of issue.

🚚 Shipping Returns (For Physical Deliveries Only)

While most of our products are digital, we occasionally offer physical merchandise such as printed branding kits, USB drives, or promotional items.

If a physical product is shipped:

• Return address: [Insert your physical address here]

• Customers are responsible for return shipping costs

• We recommend using a trackable courier service

• Shipping costs are non-refundable unless the return is due to our error

Returned items must be in original condition and packaging. Damaged or used items may not be eligible for refund.

📌 Policy Updates

This policy is subject to change based on:

• Updates to Indian law and digital commerce regulations

• Changes in payment gateway policies

• Evolving business practices and customer feedback

All changes will be posted on our website and take effect immediately. We encourage users to review this policy periodically for updates.

🤝 Need Help?

We’re here to support you with clarity, care, and professionalism. Whether you’re a first-time buyer or a long-time collaborator, your satisfaction matters to us.

For any questions related to refunds, returns, or product access, please contact:

• 📧 ujala@omdigitallab.in

• 📞 +91 8804231180

You can also reach us via WhatsApp or our website’s contact form. Our support hours are Monday to Saturday, 10 AM to 6 PM IST.

🌟 Our Promise

At Om Digital Lab, every transaction is a relationship. We don’t just sell products—we build trust, empower creators, and celebrate ethical entrepreneurship. Our refund policy is designed not just to protect our business, but to honor your journey.

If something doesn’t feel right, let us know. We’ll listen, respond, and make it better.